How can we help?

Search our help center or browse topics below

Getting Started

  • How do I create an account?
  • How do I book a car?
  • What documents do I need?
  • How does verification work?

Payments & Fees

  • What fees does Drivana charge?
  • How do refunds work?
  • When is my card charged?
  • What's the security deposit?

Insurance & Safety

  • What coverage options are available?
  • Can I use my own insurance?
  • What happens in an accident?
  • How do I file a claim?

Bookings & Trips

  • How do I modify a booking?
  • What's the cancellation policy?
  • How do extensions work?
  • What if the car is damaged?

Disputes & Issues

  • How do I report an issue?
  • What's the dispute process?
  • How are damages assessed?
  • What if the car breaks down?

Host FAQ

  • How do I list my car?
  • When do I get paid?
  • How does smart pricing work?
  • How to handle cancellations?

Still need help?

Our support team is available 24/7