Legal
Privacy Policy
Effective date: February 19, 2026
Drivana processes personal information to run car-sharing and gig-rental services safely and lawfully. We apply proportional data collection, role-based access, and evidence-based retention for trust and claims handling.
Information we collect
- Identity and account information (name, contact details, verification results)
- Driver and vehicle records needed for booking eligibility and compliance
- Payment and billing metadata (tokenized by payment processors)
- Usage and device signals for security, abuse prevention, and fraud detection
- Customer support, communication logs, and dispute evidence records
Why we process data
- Provide marketplace services, bookings, payouts, and customer support
- Perform identity, eligibility, trust, and anti-fraud checks
- Comply with legal and tax requirements
- Enforce policies, investigate disputes, and secure platform operations
- Improve product quality, reliability, and safety outcomes
Sharing and transfers
We share information with hosts, renters, payment processors, verification vendors, insurers, and legal authorities only as required to deliver services, prevent fraud, and meet legal obligations.
Cross-border processing may occur using contractual and technical safeguards consistent with applicable law.
Data retention and rights
Retention periods depend on legal requirements, fraud prevention needs, tax records, and dispute windows.
Where applicable, users may request access, correction, deletion, portability, or objection through support channels, subject to legal exceptions.